Accessibility statement

Oyster Seed Holdings (dba The Hatchery) is committed to ensuring digital accessibility for all visitors, including people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which explain how to make web content more accessible for people with a wide range of disabilities.

We regularly review our website to identify and fix accessibility barriers. While we cannot guarantee that every part of our website is fully accessible at all times, we are dedicated to improving accessibility as we continue to update our content and features.

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers, please let us know so we can address them:

Email: thehatcheryculture@oshoyster.com

We try to respond to all accessibility-related feedback within a reasonable timeframe.

Privacy policy

Effective Date: October 1, 2025

Oyster Seed Holdings (dba The Hatchery) respects your privacy. This Privacy Policy explains how we collect, use, and share information when you visit our website www.thehatcheryculture.com

Information We Collect

When you use our website, we may collect:

Personal information you provide, such as your name, email address, phone number, or other details submitted through contact forms.
Non-personal information, such as browser type, device, IP address, and pages visited, collected automatically through cookies and similar technologies.

How We Use Your Information

We use the information collected to:

Respond to your inquiries and provide the services you request.
Improve our website, services, and customer experience.
Send updates, marketing communications, or other relevant information (if you’ve opted in).

Sharing Your Information

We do not sell your personal information. However, we may share it in the following circumstances:

With our parent company, [Parent Company Name], for business, customer service, and marketing purposes.
With trusted third-party service providers (such as website hosting, email services, or analytics tools) to help us operate our website.
If required by law or to protect our legal rights.

Third-Party Services

For payment processing, we use Square and Wix. When you make a purchase or order gift certificates through our website, your payment information is securely handled by Square in accordance with their Privacy Policy: https://squareup.com/us/en/legal/general/privacy. We do not store or have access to your full payment details.

Cookies and Tracking

Our website uses cookies and similar technologies to ensure proper functionality, analyze usage, and improve performance. You can control cookie preferences through your browser settings, but some features may not work properly if cookies are disabled.

Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal information.
Opt out of receiving marketing emails at any time.
Request details on how your data is processed and shared.

To exercise these rights, please contact us at thehatchery@oshoyster.com.

Data Security

We take reasonable measures to protect your information, but no online transmission or storage system can be guaranteed 100% secure.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:
thehatchery@oshoyster.com